Post Process

Everything to do with E-discovery & ESI

PC World article discusses data management

Posted by rjbiii on November 21, 2007

Although the main theme of the story is about the challenges of data management, it begins with the statement that many don’t trust the technology behind EDD and document management:

But Robert Eisenberg, vice president of e-discovery consulting at Capital Legal Solutions of Falls Church, Virginia, raised concerns about technologies such as software that manages document retention and litigation workflow. “I don’t want to sound like a Luddite, but I actually think there’s a danger on relying on tools that are supposed to be doing things that you’re not monitoring,” he said.
Many companies are looking for the Holy Grail of technology that takes care of e-discovery issues without much human intervention, but often what’s needed when a company is facing a lawsuit and needs to track down information is face-to-face contact, Eisenberg said. “The convergence we need is a convergence of grey matter, the way people think of an existing technology, rather than looking for that Holy Grail,” he said. “There’s a danger in even looking for it.”

There are a couple of points I’d like to make here. First, I agree that automating the process as much as possible is an important goal, but I don’t consider it the holy grail. That title, in my humble opinion, is reserved for actually processing files (all file types, thank you) correctly. I’ve seen applications that can’t reach embedded files, I’ve seen some that can’t handle contained files (files within zip files, for example); I’ve seen databases dismissed without being searched; etc…etc…etc…

Get the processing down while you’re traveling the yellow brick road to automation.

There are those progressives who think that the Mr. Eisenbergs of the world need to get with the program:

[Orca Tech co-founder Herbert] Roitblat also made a pitch for tools that search and group documents when corporations are required by courts to save information. “The days of going through page by page by page … those days are gone,” he said. “Nobody can afford it.”

It is true that so-called linear review is often unmanageable in many cases, but I am, nevertheless, sympathetic to those attorneys who want their eyes on every document…after all, they are dealing with the very evidence from which they will build their case in court.

[HT: Information Governance Engagement Area]

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