Post Process

Everything to do with E-discovery & ESI

Corporate Trend of Limiting use of e-mail?

Posted by rjbiii on August 29, 2007

Quad Cities Online has an article describing one company’s limits on email to boost productivity. [HT: Life Hacker]. From the article:

Tired of “cyber indigestion,” U.S. Cellular Vice President Jay Ellison instituted the policy company-wide last year in an effort to curb out-of-control emailing and encourage face-to-face or at least voice-to-voice communication.

The only exception is dealing with customers and even then U.S. Cellular employees are encouraged to pick up the phone and call whenever possible.

The article notes that customers are often pleasantly surprised upon receiving the call. Imagine that, actually talking to a real person! But I wonder if this is part of a larger trend. Obviously, most firms have acceptable use policies that attempt to limit personal use by employees of company property. During a CLE my company gives (on electronic data discovery), the presenter mentioned the example of a company that has completely done away with email (I find that a bit draconian, but whatever).

The dichotomy is quite amazing. IT is moving rapidly toward more distributed and disparate types of data sources. Trends like tele-commuting, the greater us of PDA’s, black boxes in cars, etc. At the same time, corporate policies and the legal world are trying to better manage these data sources for purposes of litigation readiness and limiting exposure to legal liability. The struggle continues.

One Response to “Corporate Trend of Limiting use of e-mail?”

  1. […] , Trends , email We recently posted an article pondering whether corporations’ attempts to limit the use of email would become a trend. In that post, we also noted that corporate policies and legal processes […]

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